*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Want to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we help people be their best in moments that matter. We help firefighters see into burning buildings and police officers see around street corners. We are making schools, airports, hospitals and other public spaces safer by envisioning new technology for the future. The DEVICE & CUSTOMER EXPERIENCE DESIGN team at MOTOROLA SOLUTIONS is seeking a Senior User Researcher who is passionate about the same things we are: Future-facing technology, tackling complex problems, and the power of Design to make a difference in the lives of an incredible Mission Critical user group including Police, Fire, Security, and EMS, as well as in business essential commercial markets. Come work with our award winning design team. Job Description Do you have a passion for really understanding why our users work as they do and how they get their jobs done? Do you want to uncover ways to make them safer and more effective in what can be challenging work environments? If so, you've come to the right place. As a Senior User Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound physical, cognitive and social human factors practices. ***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position*** Scope of responsibilities: <ul><li> Independently plan, create and execute research plans that leverage a range of exploratory and evaluative methods to help define innovative products, applications & services across the entire use lifecycle. </li><li> Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and applications. </li><li> Contribute to the development and implementation of design concepts, providing guidance on user interface design considerations, with emphasis on desktop and portal applications for complex network management and device configuration. </li><li> Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements, contributing to organizational knowledge and improving end user experiences. </li></ul> Desired Skills/Experience: <ul><li> Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems. </li><li> Demonstrated written and verbal communications skills, including techniques to present research findings, and communication and persuasion through rich user stories. </li><li> Prior experience with B2B user research on network management tools and other enterprise-grade applications is highly desired. </li></ul> Soft Skills: <ul><li> Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs. </li><li> Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development. </li><li> A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design. </li></ul> Technical Skills: <ul><li> Experience with design and prototyping tools such as Adobe CC or Figma, as well as user data analysis and testing tools are a plus. </li></ul> #LI-MP2 #LI-HYBRD Basic Requirements<ul><li>Master's Degree in HCI/MMI, UX Design, Experimental Psychology, Engineering Psychology, Cognitive Science, Industrial Design, or applicable research related discipline AND 2+ years professional experience</li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

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Senior User Researcher

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure ,Nice public safety loggers, 911/ECW/Airbus equipment, subscribers, Microwave, Computers, Servers and Network equipment both internally and externally to Motorola. Department works with System manager, Engineer, Sales team, Project managers, System Technologists and service partners to accomplish the assigned tasks. Department is on call 100% to cover public safety customers. Job Description<ul><li>Post-sale installation, optimization, maintenance and management of highly technical mission critical communication systems.</li><li>Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.</li><li>Perform system hardware and software installation and optimization including advanced troubleshooting skills.</li><li>Manage system availability through routine system maintenance and performance monitoring.</li><li>Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.</li><li>Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.</li><li>Team with System Manager, Engineering, Project Management, Sales Personal, System Technologists and our Public Safety Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.</li><li>Solve customer problems quickly during stressful situations while utilizing equipment commonly used in the optimization and testing of Motorola Two-Way Radios (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)</li></ul>Relevant Candidate Experience:<ul><li>VHF, UHF, 700/800 public radio systems</li><li>911/ECW/Airbus equipment</li><li>NG911 infrastructure installation, optimization and maintenance.</li><li>NICE public safety installation, optimization and maintenance.</li><li>Totally familiar with the latest technologies and troubleshooting techniques in transport, communications and RF systems.</li><li>On-call 50% with 25-50% required travel within the T7 region.</li><li>Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.</li><li>Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, P25 radio systems, and systems to include cabling, routers, switches, and bridges. </li><li>Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques</li><li>Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access</li><li>Self-motivated and self-managed to perform the required duties at a distance from direct supervision.</li><li>Computer use including common applications such as Microsoft Word and Excel</li><li>Experience in the configuration and testing of Motorola two-way radio and subscriber products.</li><li>Good understanding of Motorola trunking, P25 and SmartZone systems</li><li>Configuration and testing of channel banks, routers, hubs, and switches</li><li>Must have good interpersonal skills, as this position requires working closely with internal Motorolans and customers.</li></ul>Candidate Requirements:<ul><li>Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified </li><li>CET will be required within 6 months of hiring.</li><li>FCC License and industry certifications are a plus.</li><li>Must have/keep a clean driving record.</li><li>Performs troubleshooting at sub-system level as a subject matter expert. Strives for optimal system performance.</li><li>Able to develop and present technical training. Provides guidance in integrating new tools solutions into the operations of the team.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li><li>Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as have/keep a clean driving record </li></ul>This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1<ul></ul> Basic Requirements<ul><li>3+ years of experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sr. Field Service Technician - Phoenix, AZ

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most! Job Description<ul><li>The Field Service Technician is responsible for post-sale installation, optimization, maintenance and management of highly technical communication systems.</li><li>Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.</li><li>Perform system hardware and software installation and optimization including advanced troubleshooting skills.</li><li>Manage system availability through routine system maintenance and performance monitoring.</li><li>Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.</li><li>Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.</li><li>Total familiarity with the latest technologies and troubleshooting techniques in transport, communications and RF systems.</li><li>Team with System Manager, Engineering, Project Management, Sales, System Technologists and our Service Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.</li><li>NG911 infrastructure installation, optimization and maintenance.</li><li>NICE Public Safety installation, optimization and maintenance.</li><li>Perform troubleshooting at sub-system level as a subject matter expert.</li></ul>REQUIRED EXPERIENCE<ul><li>5+ years experience with Motorola Astro P25 Communications Systems, VHF, UHF, 700/800 Public Radio systems and 911/ECW/Airbus equipment</li><li>Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified </li><li>Experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.</li><li>Very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, systems to include cabling, channel banks, hubs, routers, switches, and bridges. </li><li>Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques</li><li>Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access</li><li>Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor partner community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.</li><li>Self-motivated and self-managed to perform the required duties at a distance from direct supervision.</li><li>Able to solve customer problems quickly during stressful situations</li><li>Use of equipment commonly used in the optimization and testing of Motorola Two-Way radio - Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.</li><li>Experience in the configuration and testing of Motorola two-way radio and subscriber products.</li><li>Good understanding of Motorola Trunking, P25 and SmartZone systems</li><li>Strives for optimal system performance.</li><li>Able to develop and present technical training.</li><li>Provides guidance in integrating new tools solutions into the operations of the team.</li></ul>ADDITIONAL CANDIDATE REQUIREMENTS<ul><li>On-call rotation once a month</li><li>Up to 25% - 50% travel within the T6, T7, T8 Western Region may be required. The territory includes Arizona, Nevada, Wyoming, Colorado, Utah, New Mexico and El, Paso, TX.</li><li>CET will be required within 6 months of hiring.</li><li>FCC License and industry certifications are a plus.</li><li>Must have/keep a clean driving record.</li><li>Must be able to obtain background clearance as required by government customers.</li></ul>This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements<ul><li>5+ years experience in one of the following areas: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, Astro/P25 or IT or as an Electronics Technician, System Manager, Field Service/Test Technician, Military experience, Network Support, IT Support, or Systems Technician</li><li>Must be able to obtain background clearance as required by government customers.</li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sr. Field Service Technician - Albuquerque, NM

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. Job Description The shift for the NOC Sr Supervisor will be as follows: Night Shift Monday through Friday, 10:00 pm - 6:30 am (Pacific Time) The NSOC Sr. Supervisor will provide shift-based oversight and direction for members of technical staff in a 24/7 technical support environment. Primary responsibilities will include resource management, performance management, incident management, and customer satisfaction. Primary Responsibilities<ul><li>Supervises technical support activities and provides direction to technical staff</li><li>Coordinates employee work schedules and ACD staffing to maintain service level objectives</li><li>Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans</li><li>Acts as Incident Commander (ICS/ITIL) during scheduled shifts and on-call rotations; adheres to state and federal (FCC) regulations for telecommunications outage notification</li><li>Conducts regular team meetings and one-on-one's to deliver training, performance feedback, and process instruction</li><li>Monitors adherence to company policies, operational and service level agreements (OLAs/SLAs)</li><li>Writes instructional documentation using standardized best-practices; training aids, technical MOPs, Knowledge Base (KB) articles, and general departmental procedures.</li><li>Maintains high customer satisfaction; coaches customer service guidelines to members of staff, responds appropriately to escalations from customers and service partners, collaborates with senior management and internal support teams to quickly resolve service concerns</li><li>Performs departmental onboarding, account management, and miscellaneous administrative duties for direct reports</li><li>Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete annual employee performance appraisals/reviews. </li></ul> Preferred Skills <ul><li>Network monitoring dashboard experience; Solarwinds, ScienceLogic, Nagios, Federos, HP OpenView, or similar platforms</li><li>Working knowledge of ServiceNow or Remedy for case and incident management</li><li>ITIL certification, FEMA ICS training, and/or NORS experience a plus</li><li>24/7 NOC or inbound call center experience preferred</li><li>1+ years of experience in a Network Operations (NOC) or Security Operations (SOC) environment</li></ul> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers #LI-DB1 Basic Requirements<ul><li>2+ years of technical support experience in an IT Service organization</li><li>1+ years of Management, Supervisory or leadership experience with responsibility for direct reports</li><li>1+ years of experience in a Network Operations (NOC) or Security Operations (SOC) environment</li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

NOC Supervisor (Night Shift)(US Remote)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Network and Security Operations Center provides 24x7 monitoring and response services for 9-1-1 Public Safety Answering Points (PSAP). Job Description Day Shift Wednesday-Saturday, 6:00 AM to 4:30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls). Qualifications <ul><li>1+ years of technical support experience in a customer-facing IT service organization</li><li>Microsoft Windows OS (operating systems) support experience</li><li>Remote or virtual machine support experience a plus</li><li>Network fault monitoring dashboard experience</li><li>Experience with endpoint administration for security, patch, or backup management</li><li>Use of ServiceNow or Remedy for case and incident management</li><li>Exceptional written and verbal communication skills</li><li>Ability to remain level-headed and professional at all times </li><li> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers </li></ul>#LI-DB1 #LI-REMOTE Basic Requirements<ul><li>Minimum of a high school diploma</li><li>1+ year of experience in Customer Service, Call Center, or Operations support</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.</li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

NOC Technical Support Specialist (US Remote)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and video security & access control. At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. The Video Security & Access Control group at Motorola Solutions designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Job Description The Sales Engineer for the Video Security & Access Control division is focused on supporting key accounts, channel partners, and sales account managers. The Sales Engineer will work to build ongoing technical relationships with our partners and customers as their best advocate for MSI solutions into the future. Responsibilities:<ul><li>Engage in opportunities with the sales team and provide technical solutions expertise to both internal and external stakeholders</li><li>Ability to captivate a meeting by delivering world-class product demonstrations and compelling sales or technical presentations to both C-Level and front line decision makers</li><li>Provide design consultation including quoting, system design, best practice system architectures, bill of materials development, compliance vetting, etc.</li><li>Develop and maintain strong relationships with customers and partners through technical thought leadership</li><li>Collaborate with Technical Support leadership in post-sales guidance when business appropriate</li><li>Act as a conduit for feedback from partners, end-customers, and internal stakeholders to product management, marketing, development, and other appropriate groups</li><li>Proactively seek out both internal and external training opportunities to stay current on MSI products and services as well key complementary technologies, industry trends, and relevant certifications</li><li>Additional responsibilities as assigned by leadership</li></ul>Qualifications:<ul><li> 3+ years of experience in one of the following: S ales, Engineering, Video or Solutions Architecture </li><li>Strong knowledge of or experience utilizing MSI Video Security & Access Control products is highly desirable</li><li> Self-motivated individual with a positive attitude that demonstrates passion and enthusiasm for technology with an aptitude for customer satisfaction </li><li> Excellent communications skills, both verbal and written. Ability to explain complex technical topics to both technical and non-technical audiences </li><li> Possesses strong problem solving / troubleshooting skills with strong knowledge of IP networking architecture, protocols and security </li><li> Takes on and advocates for personal projects or initiatives and frequently volunteers to take on tasks and responsibilities outside of typical daily responsibilities </li><li> Has excellent time management and consistently meets deadlines with focus and purpose </li><li> Able to lift objects up to 50 lbs. and basic mechanical assembly skills for equipment demos </li><li> Ability to reliably travel throughout the assigned territory, sometimes with minimal notice </li><li>The Sales Engineer shall have the responsibility to cover the following territory: Austin TX, San Antonio TX and additional territories as assigned</li><li>50-70%+ travel primarily within your assigned territory. Limited occasional travel internationally may be required</li></ul>#LI-KF2 Basic Requirements<ul><li> 3+ years of experience in one of the following: S ales, Engineering, Security Solutions, Video or Solutions Architecture </li></ul> Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sales Engineer - Video Security & Access Control  (Houston)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. Job Description NOTE: This position is a remote position and candidates can be located anywhere in the US with an access to a major airport. This position requires 75% + of travel. Overview: The Emergency Call Handling (ECH) System Technologist will report to the ECH System Technologist Manager. The System Technologist is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola's ECH solutions. The System Technologist may also provide consultation to both internal and external customers on complex solutions being deployed in the field. Responsibilities include: <ul><li> Performs system configuration for all supported and assigned ECH solutions </li><li> Performs site verification testing prior to cutting a site into a production environment </li><li> Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment </li><li> Documents all changes to the solution that may occur during the implementation phase of the project </li><li> Ensures that installation/quality issues are resolved in a timely and efficient manner </li><li> Ensures that project-specific documentation is stored as appropriate </li><li> Participates in the development and approval of Methods of Procedure </li><li> Participates in pre-contract oral presentations and customer negotiates as required </li><li> Maintains subject matter expert skills </li></ul> Preferred Skills: <ul><li> College Degree in Engineering, IT, Software Engineering, or Technology </li><li> 3+ plus years of deployment and integration of complex IP products and systems </li></ul> Experience with installation, administration, and troubleshooting of: <ul><li> Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+ </li><li> Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016 </li><li> Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019 </li><li> Workstation Operating Systems, specifically Windows 7 & 10 </li><li> Linux </li><li> Network Switches, preferably with Cisco IOS </li><li> Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate </li><li> Server hardware / Workstation hardware </li><li> Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred </li><li> Exercises judgment in the selection of methods and techniques for obtaining solutions </li><li> Ability to work collaboratively with regional and territorial management. </li><li> Ability to effectively communicate with relevant peers and senior stakeholders. </li><li> Ability to apply critical thinking skills to solve problems and make decisions </li></ul> This position requires 3 years of technical or engineering experience, 5 years of technical or engineering experience is preferred. NOTE: This position is a remote position and candidates can be located anywhere in the US with an access to a major airport. This position requires 75% + of travel. #LI-AB1 #LI-REMOTE Basic Requirements<ul><li> High school diploma or college degree in Engineering, IT, Technology or similar technical discipline AND 3+ years of technical or engineering experience </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position </li></ul> Travel Requirements Over 75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

ECH System Technologist - US REMOTE

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The position is part of the Corporate Controller's organization and reports to the Assistant Corporate Controller. The Assistant Controller is responsible for external financial reporting, technical accounting and GAAP compliance, corporate consolidations, accounting and reporting for corporate functions, compliance with SOX and internal controls over financial reporting. Job Description The selected candidate will be responsible for all aspects of external financial reporting and accounting policy. The individual will have responsibility for Motorola Solutions' accounting and finance policies, accounting research and issue resolution, assist with periodic SEC filings, and compliance with US GAAP and SEC regulations. He/she will focus on expanding and sharing U.S. GAAP accounting knowledge worldwide through an accounting issue resolution process, development of worldwide policies and processes, training and communication. Additionally, the candidate will be responsible for the following:<ul><li> Decision maker for accounting issues impacting the business worldwide </li><li> Close involvement in the accounting aspects of acquisitions, divestitures, restructuring and capital market transactions </li><li> Significant interface with senior management, external auditors, legal counsel, treasury, tax, HR and strategy. </li><li> Anticipates the impact to Motorola Solutions of proposed business models, strategic initiatives and compliance/regulatory changes, including the impact to financial forecasts, financial IT systems, and financial processes and controls </li><li> Manages relationship with the external auditor, interfaces with SEC on matters of interest, transaction structuring with external counsel and investment bankers </li><li> Prepares comment letters on proposed U.S. and International accounting standards </li><li> Lead the Company's efforts to adopt new accounting standards </li></ul>Preferred skills<ul><li> Strong background in accounting research and issue resolution </li><li> Technical accounting skills, including sound understanding of revenue recognition and lease accounting literature </li><li> Significant public accounting experience, Big Four experience preferred </li><li> Certified Public Accountant (or equivalent) preferred </li></ul> Basic Requirements<ul><li> Bachelor's Degree and 6+ years of experience in Accounting or Finance </li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Technical Accounting Manager

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The team consists of Project Managers who implement and integrate complex Motorola systems. This includes working with various disciplines both internal and external to Motorola in the interest of providing total customer satisfaction and achieving Regional business goals. Job Description Note: This is a remote position with travel (25-50%) to support projects. The candi date MUST reside in or be open to relocation to NM, AZ, NV, UT or WY. The preferred candidate will reside in New Mexico. Overview: This position is for a Project Manager to implement medium to large projects. The candidate should have understanding of project management principles and be good at developing relationships, internally and externally, to resolve complex issues in creative and effective ways. Responsibilities: The Project Manager's responsibilities include but not are not limited to:<ul><li>Planning, organizing and directing the efforts of internal Motorola resources and/or subcontractor personnel</li><li>Develop and manage a project schedule (MS Project typically used)</li><li>Successful completion of assigned projects on schedule, within budget, and according to contract requirements and prescribed quality standards</li><li>Developing clear understanding of all contract requirements and negotiating all installation subcontracts</li><li>Controlling inventory of equipment and parts</li><li>Coordinating all system training, optimization, testing, and acceptance</li><li>Preparing budgets, reports, and scheduling for each project assigned</li><li>Ensuring the profitability and customer satisfaction goals of the project</li><li>Leads and directs the work activities of program team across organizational boundaries</li><li>Conducts complex needs assessments and requirements gathering directly with customers</li><li>Defines and develops program scope, objectives, detailed plans, budgets and metrics for large complex projects</li><li>Develops forecasts and responses to variances and trends with the project</li><li>Monitors project execution to ensure all obligations are met. May pursue contract variations, when appropriate.</li><li>Identifies and mitigates risks; develops and implements risk mitigation plans. Procures internal and external resources. Allocates project staff with the required competencies to meet the project objectives.</li><li>Drives strategic relationships between internal and external teams. Resolves issues between internal and external groups.</li></ul>Specific Knowledge/Skills:<ul><li>Demonstrated ability to successfully apply project management skill in such areas as customer relations, team building, matrix management, project planning, conflict resolution, and budget</li><li>Capable of developing detailed project status reports and conducting formal customer briefings, as well as writing meeting minutes</li><li>Demonstrated ability to successfully manage multi-disciplinary teams: engineers, technicians, project managers, project supervisors, etc.</li><li>Prior technical background experience as an engineer, senior technician, or similar experience is highly desirable</li></ul>Preferred Skills:<ul><li>Project Management Methodology (PMI) Certification is desirable </li><li>Experience with at least one of the following: public safety communications systems, cellular infrastructure, or enterprise deployment is a strong plus</li><li>Computer skills capable of working with databases, Google Suite, MS Office and Project, PlanView, etc.</li><li>Change order development</li><li>Subcontractor management</li><li>Knowledge of proper installation procedures</li><li>Quality Assurance: can determine proper quality installation workmanship</li></ul> Note: This is a remote position with travel (25-50%) to support projects. The candi date MUST reside in or be open to relocation to NM, AZ, NV, UT or WY. The preferred candidate will reside in New Mexico. #LI-AB1 #LI-REMOTE Basic Requirements<ul><li>Bachelor's Degree and 4+ years of experience in project/program management or similar</li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Project Manager

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Solutions has been on the cutting edge of technology for over 90 years. Our commercial and public safety customers are some of the most demanding people in the world. You trust your life to them, and they, in turn, trust their lives to us. We earn that trust daily by providing them with products and accessories that work reliably in the most demanding environments. The Global Marketing Team's mission is to bring that story to life...to show the world what Motorola Solutions can do. From the smallest radio accessory to multi-million dollar infrastructure, we make sure that customers understand how our solutions can help them be the most effective and stay safe. Job Description A simple device that keeps a small business nimble and efficient. A cutting-edge radio that lets a medium-sized retailer compete against online giants. A friendly Walkie-Talkie that helps a family stay connected while hiking far outside their cell phone coverage. Products that we worked so hard, to make so simple. Hundreds of millions in revenue. This is your global marketing portfolio. You have the responsibility to recognize its value and tell its story. You are a professional marketer who knows how to be compelling, concise, and make an impact. You can put together a strong marketing plan and then execute: prioritize features, create content, manage a creative agency, and collaborate with the eCommerce team. You are responsible for amazing products, and you have a worldwide audience. It's up to you to make sure they get it. Product marketers are critical partners to the product management, regional marketing and go-to-market teams. As a product marketer, you will have to represent the market to the product team - the positioning, messaging, and a winning go-to-market plan. And you must also represent the product to your colleagues and to our customers: the positioning, key features, portfolio fit, future roadmaps and the reasons to buy. <ul><li>Strategist Understand the product strategy and apply marketing best practices to drive sales. </li><li>Subject Matter Expert Work with product and business development teams to understand the products, audiences and sales process to help create messaging and tools needed to drive demand in the market and support our sales teams. Develop key messaging and communications for trade shows, conferences and other events working with Regional Marketing teams. </li><li>Content Creator Know how to relate features to customer outcomes and create compelling marketing copy. Lead development and maintenance of materials that include web pages, presentations, videos, blogs, literature, infographics, etc., working with agencies and designers. Own product packaging. Ensure that products in your portfolio are viewed as premium. </li><li>Teammate Regularly sync with Global Marketing colleagues to ensure messaging is consistent across product and service portfolios. Work with partners in regional marketing and PR to ensure our story is consistently delivered through all communications channels. Work very closely with our web team to increase online exposure of your portfolio. </li></ul> Qualifications: <ul><li> Strong writing skills - clear, compelling, concise. </li><li> Ability to connect with different audiences, including marketers, engineers, sales, customers. </li><li> An aptitude for technology and ability to translate features into real-world benefits. </li><li> Able to develop comprehensive marketing strategies and integrated marketing plans. </li><li> Strong presentation skills (slide creation and speaking to audiences). </li><li> Builds productive working relationships internally and externally. </li><li> Thrives in a fast-paced, agile environment. </li><li> Organized and systematic. Able to stay on budget and keep track of multiple simultaneous projects. </li><li> Highly proficient with Office applications (Microsoft or Google). </li></ul> Basic Requirements<ul><li>Bachelor's degree</li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Marketing Specialist - Commercial and Enterprise Devices & Infrastructure

May include: &bull; Create, revise, and sustain HVAC product designs, utilizing knowledge of mechanical engineering principles. &bull; Develop and manage project schedules related to new and existing product designs. &bull; Analyze product designs using tolerance, thermodynamic, finite element, and computational fluid dynamic analyses. &bull; Document product designs by preparing bills of materials, cost analyses, drawings, and engineering change requests. &bull; Assist in redesigning internal components to improve overall long term system quality, improve efficiency & reduce cost. &bull; Develop engineering solutions to product related issues through problem solving and root cause analysis techniques. &bull; Participate on cross functional teams to launch products, resolve issues, and support product improvements. &bull; Coordinate project work internally with the department and externally with other departments to ensure on-time completion of projects within budget. &bull; Work with suppliers to improve quality and resolve product issues. &bull; Assist manufacturing with product launches and issue resolution. &bull; Drive continuous improvement projects related to product design and quality. &bull; Perform other job duties as required by Supervisor. Nature and Scope: &bull; Works within knowledge &bull; Will work with the Design Engineering team to develop & sustain residential and/or commercial HVAC-related products &bull; The responsibilities of this position include the design, analysis, and documentation of those products and their internal components Knowledge and Skills: &bull; Comprehensive understanding and knowledge of mechanical design theory and practice &bull; Experience with design for six sigma (DFSS), design failure modes and effects analysis (DFMEA), design of experiments methodology, tolerance analysis, value engineering principles, and parts standardization principles (preferred) &bull; Black belt or green belt certification (preferred) &bull; Experience with engineering change processes and CAD systems &bull; Knowledge of specifications and standards used in the HVAC industry (preferred) &bull; Software skills including MF Office - Outlook, Word, Excel, PowerPoint and Project &bull; Effective analytical and problem-solving skills &bull; Effective communication skills - both verbal and written &bull; Effective project management skills &bull; Strong interpersonal & collaboration skills &bull; Ability to apply good judgement, strong work ethics and integrity on the job Experience: &bull; 3+years preferably in a high volume HVAC manufacturing environment &bull; At least 2 years of experience with product design in the automotive, appliance, or HVAC industry (preferred) Education: &bull; Bachelor's Degree in Engineering The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1

Design Engineer, Level 2

Position Responsibilities During the internship, college students will:<ul> <li>Work on an individual project with your direct team</li> <li>Work with other interns on a group project</li> <li>Interact with leadership in the company, including VPs</li> <li> Network across functions and teams</li> <li>Participate in social and team building activities</li> <li>Perform miscellaneous job related duties as assigned</li> </ul>Nature and Scope<ul> <li>Works within well-defined instructions</li> <li>Uses established procedures and works under supervision to perform assigned tasks</li> <li>Work is closely supervise</li> </ul>Knowledge and Skills<ul> <li>Project Planning Skills</li> <li>Ability to analyze complex problems and provide solutions</li> <li>Exceptional written and verbal communication skills</li> <li>Effective organizational and time management skills with ability to prioritize and adjust to a fast-paced environment</li> <li>Ability to apply good judgement, strong work ethics and integrity on the job</li> <li>Effective verbal and written communication skills including skills to build relationships with stakeholders</li> <li>Proficiency in Microsoft Office</li> <li>Highly motivated to achieve desired goals and objectives </li> </ul>Experience No previous experience is required Education<ul> <li>Must have at least a 3.0 GPA</li> <li>must be a US Citizen or Permanent Resident</li> <li>Graduation dates: December 2024- December 2026</li> </ul>Physical work requirements Must be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Summer Internship- Industrial Engineer (Materials)

Knowledge & Skills: <ul> <li> Advanced" skills in mechanical and electrical troubleshooting and repair </li> <li> Must have own maintenance tools, including 480 volt and 3 phase electric voltmeter, and able to use </li> <li> Able to effectively and efficiently use various maintenance tools and equipment </li> <li> Ability to work with electrical circuits including 24 volt controls, 120-240 volt, single and three phase service </li> <li> Capable of using programmable logic controllers to troubleshoot and repair equipment </li> <li> Ability to work under pressure and ability to synthesize complex or diverse information </li> <li> Must be able to read and understand written and verbal policy, instruction and directions in English </li> <li>Basic ability to use Windows based computer systems</li> </ul> Experience: 2+ years of experience in: <ul> <li> Industrial maintenance </li> <li> DC drives, servos, solenoids, photo eyes, relays, limit switches and electric motors </li> <li> PLC systems, preferably Allen Bradley, Siemens and Direct Logic </li> <li> Industrial welding: repair as well as fabrication, MIG, TIG </li> </ul> Education: <ul> <li> High school diploma or GED Equivalent </li> <li>Associates degree in electrical or mechanical field or graduation from a trade school, any certifications are a plus, preferred but not mandatory</li> <li> </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Maintenance Technician 1

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our North Kansas City, MO branch. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include:<ul> <li> Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. </li> <li> Provide excellent customer service via face to face, phone calls and e-mails. </li> <li> Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. </li> <li> Recommend alternate products based on cost, availability or specifications as needed. </li> <li> Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. </li> <li> Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li> Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li> Provide accurate information regarding availability of in-stock items. </li> <li> Assist customers with warranties and returns. </li> <li> Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Maintain records and prepare reports on sales activities. </li> <li> Expand knowledge of HVAC products and keep current with latest trends within the industry </li> <li> Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> </ul> Participate in additional projects/activities to support ongoing business needs. Nature and Scope:<ul> <li>Works within well-defined instructions</li> <li>Uses established procedures and works under supervision to perform assigned tasks</li> <li>Work is closely supervised</li> </ul>Knowledge & Skills:<ul> <li> Some knowledge of HVAC equipment/products is required </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications </li> <li> Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; </li> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations </li> <li> Good phone etiquette and e-mail etiquette </li> <li> Ability to deal with high-volume customer traffic </li> <li> Effective verbal skills - must be able to explain fairly technical parts of information clearly </li> <li> Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task </li> <li> High level of attention to detail and accuracy </li> <li> Ability to establish positive working relationships with internal and external customers and employees </li> <li> Ability to use good judgment and strong work ethics and integrity on the job </li> <li> Ability to understand and follow procedures, work instructions, and company policies </li> </ul>Experience:<ul> <li> 3 - 6 years of progressive sales experience </li> <li> 3 plus years in the HVAC industry </li> </ul>Education:<ul> <li> High School diploma or GED equivalent, some colleges preferred </li> </ul>Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Customer Service Representative/Inside Sales Representative, Level 2

Nature & Scope: Takes direction from RM and VP, Parts. Works within broad base parameters. Expected to lead this business segment for the region. Works within knowledge and parameters provided by VP of Aftermarket Parts and Supplies Knowledge & Skills: <ul> <li> HVAC Product Knowledge </li> <li> Dealer/contractor knowledge </li> <li> Excellent sales knowledge, customer, and relationship management skills </li> <li> Exceptional verbal and written communication skills </li> <li> Effective organizational and time management skills </li> <li> Understanding gross margin, P&L </li> <li> Excel and related computer skills - MS Office Word, PowerPoint </li> <li> Effective collaboration and team building skills. </li> <li> Ability to apply good judgement, strong work ethics and integrity on the job </li> </ul> Experience: <ul> <li> 5 + years in HVAC industry </li> </ul> Education: <ul> <li> Bachelor's degree preferred but not required if experience is extensive-5+ years in sales and HVAC </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> <li> Must be able to travel to multi-cities and states, including overnight travel - approximately 60 % - 70% of time. </li> </ul> The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

PARTS MANAGER

May include:<ul> <li>Develop plans and align work and resources so that customer needs, contractual obligations, and service work is completed within appropriate timeframes and meets quality expectations</li> <li>Lead Sales and Operations teams by enabling growth in service and repair, complex turnkey, building automation and energy solution projects</li> <li>Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel</li> <li>Review and approve hours worked and PTO using Kronos</li> <li>Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations</li> <li>Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch and local team</li> <li>Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities</li> <li>Ensure employees complete all assigned training in a timely manner</li> <li>Effectively coach, counsel, and hold employees accountable</li> <li>Collaborate with Human Resources regarding disciplinary actions</li> <li>Develop plans for increased branch profitability/productivity and drive continuous improvement processes</li> <li>Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues</li> <li>Review P&L; hold safety meetings, security reports and maintain facility</li> <li>Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader</li> <li>Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately</li> <li>Oversee branch and warehouse appearance, housekeeping, maintenance, and repair</li> <li>Provide Senior Operations Manager (SOM) any requested branch specific information /reports and provide vital information in a timely manner</li> <li>Maintain a working knowledge of company's benefits and employee handbook policies</li> <li>Ensure employees are following safety protocols including maintaining an organized and clean work environment,</li> <li>Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform</li> <li>May work outside regular working hours in case of emergencies within the branch as required</li> <li>Participate in additional activities as requested</li> </ul>Knowledge & Skills:<ul> <li>P&L understanding</li> <li>HVAC knowledge strongly preferred; or ability to quickly learn HVAC</li> <li>Proven customer service experience with high level of customer satisfaction</li> <li>Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.</li> <li>Effective verbal and written communication skills and interpersonal skills</li> <li>Strong organizational and time management skills</li> <li>High level of attention to detail and compliance and results driven</li> <li>Excellent problem-solving skills, with ability to apply sound judgment</li> <li>Ability to build and maintain positive relationships with customers, vendors, and employees</li> <li>Experience leading a team of employees towards a common goal</li> <li>Ability to apply good judgement and decision making skills including strong work ethics and integrity</li> <li>Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)</li> <li>Working knowledge of CRM & Build Ops or similar applications is preferred</li> </ul>Experience:<ul> <li>5 plus years in a leadership/supervisory role</li> <li>5-7 years of branch management experience</li> <li>Experience in HVAC commercial industry strongly preferred</li> </ul>Education:<ul> <li>High School diploma or GED equivalent</li> <li>College degree strongly preferred</li> </ul>Physical Requirements: Must be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

MGR BRANCH LEVEL 1

May include:<ul> <li>Manage TSMs in the region.</li> <li>Responsible for key dealer acquisition.</li> <li>Maintain and improve personal sales and business expertise.</li> <li>Work with TSMs to resolve customer complaints regarding sales and service.</li> <li>Oversee regional and local sales managers and their staffs.</li> <li>Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.</li> <li>Determine price schedules and discount rates.</li> <li>Review operational records and reports to project sales and determine profitability.</li> <li>Monitor customer preferences to determine focus of sales efforts.</li> <li>Prepare budgets and approve budget expenditures.</li> <li>Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.</li> <li>Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.</li> <li>Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.</li> <li> Perform additional projects/duties to support ongoing business needs.</li> </ul>Nature and Scope:<ul> <li>Ensures work is aligned with the Director's expectations, goals, and vision </li> <li>Accountable for implementation of policies, processes, and procedures for short-term results</li> <li>Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director</li> <li>Works on difficult to moderately complex issues and projects </li> <li>Provides guidance and training to subordinates</li> <li>Has authority to hire, recommend pay, establish performance and recommend for termination</li> <li>Level of signing authority established by company policy/guidelines</li> </ul>Knowledge & Skills:<ul> <li>Product knowledge and HVAC industry knowledge a strong asset</li> <li>High level of understanding of business needs of an HVAC contractor</li> <li>Demonstrates the ability to execute the consultative selling approach and excellent relationship management skills</li> <li>Ability to effectively negotiate agreements with customers and other related parties</li> <li>Ability to comprehend detailed knowledge of Company products and services, customers, decision makers, sales processes and market trends</li> <li>Excellent leadership skills - drive employee engagement, development, delegation and performance management</li> <li>Extensive knowledge of P&L statements</li> <li>Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, Word)</li> <li>Ability to communicate effectively ideas, concepts, business plans and strategies</li> <li>Develops quality interpersonal relationships and demonstrates flexibility and an open mind in social styles</li> <li>Embraces the "customer and team first" concept and uses a collaborative style in problem solving</li> <li>Frames professional activities through an organized and detailed time management system</li> <li>Demonstrates discernment and sound judgment.</li> <li>Ability to apply good judgement, strong work ethics and integrity on the job.</li> </ul>Experience:<ul> <li>8+ years sales experience preferably in the HVAC industry</li> <li>5+ years in a supervisory/manager role of a sales team</li> </ul>Education:<ul> <li>Bachelor's degree in Business or related field or equivalent work experience</li> </ul>Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations</li> <li>Up to 35% travel required</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. T he Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

MGR AREA SALES

Position Summary This position will report into the order management team, and supports the fulfillment, logistics and execution of bulk, residential new construction, and specialty orders. Procurement analyst is responsible for multiple projects or orders at the same time that will require them to work with cross-functional teams in order to execute procurement and logistics strategies to best serve the client's needs. Will develop project plans, and timelines to meet strategic sourcing initiatives while also meeting client project deadlines and schedules. Works to align procurement and logistic strategies with various cross-functional areas to improve processes and strategies for current and future projects. Serves as a one point of contact for the clients, and executes as needed through regular calls, meetings, e-mails, etc. as needed. Handles all customer invoicing and any specialty client requests. Position Responsibilities May include; &bull; Enters and works to fulfills orders according to client needs &bull; Works closely with local branches and factory to ensure order fulfillment and plan for future inventory needs &bull; Collaborates with other departments and stakeholders to identify and maintain accurate and efficient fulfillment &bull; Assist customer in ensuring correct product selection and matchups. &bull; Analyze data from shipping and delivering processes to find bottlenecks and other issues &bull; Evaluate and report on KPIs &bull; Monitor logistics to make sure they run smoothly &bull; Runs analytical reports and open order reports regularly &bull; Conducts regular margin analysis to ensure pricing is accurate and proper controls in place &bull; Perform additional projects/duties to support ongoing business needs Nature & Scope: &bull; Possesses a broad theoretical job knowledge typically obtained through advanced education &bull; Has no discretion to deviate from established procedures by performing structured work assignments &bull; Work is closely supervised &bull; Problems faced are not typically difficult nor complex &bull; Explains facts, policies and practices related to job area Knowledge & Skills: &bull; Proficient in Microsoft Office (Excel, Access, Power Point, Word) &bull; Ability to work in a fast-paced environment and manage multiple tasks simultaneously &bull; Comfortable interacting with cross functional teams &bull; Excellent organizational and project management skills &bull; Strong verbal and written communication skills &bull; A strategic and analytical mind Experience: &bull; 3-4 years' experience in supply chain or operations role Education/Certification: &bull; Bachelor's degree; preferably in Business, Supply Chain, Finance/Economics, Business People Management: No Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Operations Supervisor, Order Management Salary Range -$62,830.00 to $78,590.00 &bull; The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Order Fulfillment Analyst 1

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Conroe, TX branch. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products, and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include:<ul> <li> Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. </li> <li> Provide excellent customer service vi-a face to face, phone calls and e-mails. </li> <li> Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. </li> <li> Recommend alternate products based on cost, availability or specifications as needed. </li> <li> Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. </li> <li> Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li> Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li> Provide accurate information regarding availability of in-stock items. </li> <li> Assist customers with warranties and returns. </li> <li> Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Maintain records and prepare reports on sales activities. </li> <li> Expand knowledge of HVAC products and keep current with latest trends within the industry </li> <li> Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> <li> Participate in additional projects/activities to support ongoing business needs. </li> <li> </li> </ul>Nature and Scope:<ul> <li>Works within well-defined instructions</li> <li>Uses established procedures and works under supervision to perform assigned tasks</li> <li>Work is closely supervised</li> </ul>Knowledge & Skills:<ul> <li> Knowledge of HVAC equipment/products is preferred </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications </li> <li> Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; </li> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations </li> <li> Good phone etiquette and e-mail etiquette </li> <li> Ability to deal with high-volume customer traffic </li> <li> Effective verbal skills - must be able to explain fairly technical parts of information clearly </li> <li> Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task </li> <li> High level of attention to detail and accuracy </li> <li> Ability to establish positive working relationships with internal and external customers and employees </li> <li> Ability to use good judgment and strong work ethics and integrity on the job </li> <li> Ability to understand and follow procedures, work instructions, and company policies </li> </ul>Experience:<ul> <li> 1 - 3 years of progressive sales experience </li> </ul>Education:<ul> <li>High School diploma or GED equivalent, some college preferred</li> </ul>Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Customer Service Representative/Inside Sales Representative, Level 1

May include: &bull; Provide fast, friendly and accurate information and assistance - for customers and other team members. &bull; Maintain professionalism and exhibit patience at all times to ensure customer expectations are met. &bull; Interact politely and effectively with customers, fellow employees, and business partners. &bull; Collaborate with co-workers for help with trouble shooting or answering questions. &bull; Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team &bull; Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction. &bull; Provide accurate information regarding availability of in-stock items, product and delivery information &bull; Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center. &bull; Recommend alternate products based on cost, availability, or specifications. &bull; Assist with month end clean-up for orders that have not been closed out for billing. &bull; Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. &bull; Obtain accurate information from vendors relating to shipment dates and expected date of delivery. &bull; Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training - as assigned. &bull; Effectively adhere to policy and procedures in compliance with Company policy and the law. &bull; Maintain clean, professional, and safe work environment; creating an environment that welcomes others. &bull; Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence. &bull; Participate in additional projects/activities to support ongoing business needs. Pay Range: $37,752.00 to $47,216.00 &bull; The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1

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